Las Vegas, still accessible after all these years

You’d think more towns would want to be like Las Vegas. For decades Vegas has cornered the market on accessible travel because they know better. Design for everyone, and everyone will come, with their money. Why any tourism center would exclude any particular niche simply by not catering to their needs is beyond us, and beyond Vegas as well.

The City of Sin doesn’t brag about its access openly, and in truth, some of its city recreation funding has recently been cut, so where golfing used to be a widely accessible option for recreation in town, this is unfortunately no longer the case. We spent weeks trying to figure out why their many accessible golf carts could only be used at municipal courses, and apparently the budget also affected customer relations on the subject. Long story short, we brought clubs for nothing.

But there are plenty of other accessible features of Las Vegas to highlight, and as always, we should start with the strip, which is constantly rejuvenated and therefore always expanding on its access thanks to the ADA.

The Wynn chain of hotels offers the Surehands lifts systems in several of the rooms at each hotel (Bellagio, Encore, MGM, Mirage, Treasure Island, and Wynn), making independence a reality. But if you don’t need the lift system, all of the hotels in Veags, even the older ones, are accessible and most have some great accessibility features like roll-in showers.

We stayed at the Cancun Resort about 2 miles south of the strip for some peace and pool lounging, and were pleased to find a roll-in shower with a folding bench, ramps to all areas, accessible hot tubs, bars, and even an elevator to the top floor of waterslide, housed in an Aztec ruin at the pool.

In addition to finding accessible lodging bountiful, Vegas touts that every restaurant is accessible, and we found the shows, sites, transportation and side trips to be as well.

We squeezed in a show at KA, a unique Cirque du Soleil show at the MGM, one of the more memorable and unique venues we’ve seen, grand enough to make its way into a Top 5 Accessible Venues article to come in the near future. The best feature at this venue are the plush office-chair seat on wheels in the center-of-the-house ADA section, that slide out for easy transfer or to make room for your own chair, which just adds to the magic of this amazingly acrobatic show on the spinning, tilting, smoking stage.

We explored several other theaters at the main casino resorts along the strip, and where there were stairs, there was always an elevator, and in some cases, even an escalator.

At the the top of the Paris’s Eiffel Tower is an accessible restaurant with amazing views of the city.

If you’re into amusement rides, Las Vegas has plenty of them. The Manhattan Express at the New York New York, the five rides at the Adventuredome at the Circus Circus, and the three rides at the Stratosphere Hotel are all accessible, however some of them do have specific requirements such as at the NYNY riders need at least one lower limb to engage the safety bar over the lap, and must be able to sit up on their own to engage the upper shoulder straps. But all of them have elevators, ramps, or level entries to their rides.

If walking the length of the strip, or even part of its ever-expanding length, is a barrier for you, renting scooters is a recommendation as there are many companies in Las Vegas to look to. Scootaround is one of our favorites for their excelling customer service and reliability, but there are nine other companies offering rentals in town as well.

All in all we’ve found Las Vegas quite welcoming, whether you’re there to win some money or just take in the shows, Vegas is still accessible after all these year.

Southwest Airlines, Attitude is Everything!

It’s a rarity to find helpful, energetic, and positive employees in the airline industry in this day and age, but I can say with assurance that every Southwest employee we met during our recent travels to from Denver to Chicago Midway to Albany, NY was all of the above. We always try to cheer them up with Life is Good stickers when we travel, but this group needed little encouragement.

And it wasn’t just the employees that made this company desirable for travelers with disabilities. Although the frame of our Ti-Lite didn’t fit in the closet (center folding chairs would), the wheels fit in the overhead, we always got on first (no matter how many elderly were waiting in airport chairs) to get the bulkhead seat, the bulkhead seat arm rests raised (unheard of! although granted this left us without food trays), and without a first class section, Craig could wheel right up to the front row without the “Hannibal Lector” aisle chair. Additionally, unlike every other airline, every aircraft was the Boeing 737-200 so we knew what to expect every time.

A few little details were consistent every time as well- there was never a drink cart to watch your elbows for; attendants asked your order personally and carried trays of drinks back at a time. The start up safety instructions were always a little different and unique, as each lead attendant added their personal style to the announcements, making them more tolerable and interesting to listen to. And their staple “No Fees,” marketing rules… We were never charged for bags, and sister Laura coming in from DC actually skipped her first flight to drive with Craig’s other sister but took her return flight home. Absolutely unheard of on other airlines; if you miss that first leg, you’re screwed out of the entire reservation, and lose 25-30% of your paid fare in the exchange, if they even let you exchange.

And every time they helped us get the wheels out, offered help to putting the wheelchair back together, and made sure Craig got into his chair ok. Not once did we see employees from AirServe or other on-site assistance company, Southwest employees were keen on doing it themselves; even once the pilot stepped out and asked. Not to point fingers but we’ve had some nasty unhappy pilots in our day who would not allow our wheels or chair to be in “his closet,” not knowing our rights, not offering assistance. A few airlines always give us exceptional service, (Continental and American’s are unwavering) but many others often fail to, especially United, US Air, and the regional servers.

When I searched “why are Southwest Airline’s employees so happy?” on Google, it pulled up numerous articles on how CEO Gary Kelly makes sure his employees provide “Texas-style warmth and spirit,” which must trickle down from the top.

You can bet we’ll be flying Southwest again, and recommending it to others who travel with wheelchairs. Attitude is everything!

Two Online Communities Worth Checking Out

Today’s internet is a social networking BOOM. Everywhere you look there’s something new to join, add your profile and photos and information to, and begin networking. It’s not all as easy as it sounds, it can be time consuming finding just the right one for you and your business or your tastes.

Here’s where we come in with our suggestions… we belong to more communities than we can count, and the two very best ones we’ve found for travelers with disabilities are in the Ning network, a home base for social networking where you can create your very own group for like-minded people like you!

FOR THE TRAVELER
The newest one is called the Accessible.Travel Community, created by one of our peers Craig Grimes, based out of Nicaragua and with extensive experience in travel and adventure travel for people with disabilities in not only South and Central America but in the European Union as well. Craig’s dedication to bettering the online information for PWD shows in this community, a hub created for the traveler to share tips on accessible places he or she has been.

Accessible.Travel is for the traveler, the researcher, those thirsting for accessible information at their fingertips. In order for the information to grow, the network must grow, so we are sharing this new community so that it can do so. We hope you pay a visit and join. With already 105 members and growing, this is soon to be a vast resource and a great meeting location for like minded travelers with similar needs who seek travel locations without barriers.

FOR THE TRAVEL PROVIDER
The second social networking online community that we’ve been members of for over a year now is the TourWatch network of travel providers. This is a network of people and businesses who provide accessible travel to PWD as well as want to learn more about this market and how to better accommodate PWD and reap the rewards for doing so!

TourWatch has been a great place for us to meet and introduce new tour operators and service providers, and a nexus for informative forums, blogs, and communication on all levels of improving and further expanding this growing niche. We’re excited to be a part of both now, and hope you take a look at TourWatch if you’re a travel provider.

Access Anything Schedule of Events, Spring 2008

Our travel season has begun, and we’re excited to share some events and websites with you where we’ll be speaking, sharing our wares, and both meeting new faces and seeing old ones in this wonderfully tight-knit community of disability-focused businesses and travel experts!

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March: Abilities Expo NY, April: Airline Advisory Board, Spinal Cord Research Fundraiser, Scenic Byways Convention; May: Abilities Expo CA; June: Travel Conference PA; July: WCD PA

March 27-31 Abilities Expo, Edison, NJ
Dubbed the largest expo in the country for anything-disability related, the New Jersey installment of this Abilities series of expos sees nearly 12,000 visitors and has hundreds of booths spread out over a dozen aisles of fun. Last year at this event we were inundated with questions, and at each of Craig’s talks the room was filled to capacity and overflowing into the hallway. Needless to say we’re very excited to be attending this expo once again.

April 1-2 Northwest Airlines’ annual Accessibility Advisory Board, Detroit, MI
We will be attending this meeting with Continental Airlines this year, and are excited to inform you that we have recently been signed on as members of Continental’s Access Advisory Board to help improve access on planes and treatment of equipment and persons with disabilities. We’ll update you as often as we can on the improvements to this airline that we choose over all others for a reason!

April 5th, Scott Remington’s Fundraiser for Spinal Cord Research, Brant Lake, NY
This annual fundraiser for the Christopher Reeve Foundation is now in its 8th year, and raised over $40,000 last year alone. The Remington’s dedication to this important cause is apparent at the size of this fundraiser, which we attended in 2006; the room is full of prizes for auction from homemade dolls and quilts to atvs and chainsaws. This is a truly memorable experience and we’re thrilled to be a part of it once again! If you would like to donate to the Chris and Dana Reeve Foundation for spinal cord research, please visit Scott’s site above, or contact us directly.

April 10-11, National Scenic Byways Convention, Denver, CO
In 2006 we spent several months during the summer working for Colorado Scenic Byways, assessing five byways in the state for their accessibility, and developing a rating system for them. The time has finally come to present this rating system on a national level and we’re very excited to be given this opportunity to do so!

May 30-June 1, Abilities Expo, Anaheim, CA
The second installment of this expo series occurs annually in Anaheim in June, and is second in size to the NJ expo. There are two other Abilities expos, which float in location, throughout the year, and have been in Houston, Northern CA, Wisconsin, to name a few. The June CA show usually sees about 6,000 participants, and although a little slower than it’s NJ partner, is still quite an amazing 3-day event for us.

June 20-21, Travel and Tourism Conference: Go For Green!, Pittsburgh, PA
This will be our first year in attendance at this “green” conference, and we’ll be speaking on marketing to travelers with disabilities. Sponsored by the Public Relations Society of America and the Society of American Travel Writers Associates Council, this will be a wonderful opportunity for this group to learn more about the overlooked yet growing niche of travelers with disabilities. We are very excited to be presenting to the non-disability-focused part of the industry once again.

July 11-12, World Congress on Disabilities, Philadelphia PA
WCD as it’s better known, has been an annual event for several years, and this year is splitting its expo into two segments, Philly in July, and Jacksonville, FL in November. We are working with WCD this year on bringing more adventurous activities to these events, such as a climbing wall, scuba tank, or cycling course. We will also be speaking on marketing to travelers with disabilities, as we did at the WCD Expo in DC this past November. We look forward to working with the staff at WCD to make this event bigger and better!

If you have any questions about events or our schedule, or would like Access Anything to appear at your event, please email us at ask@accessanything.net!